Job Details

Senior Project Manager - Information Services
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Position Number: 5624592
Location: Santa Clara, CA
Position Type: Computer and Information Technology

Senior Project Manager - Information Services

Position Title:
Senior Project Manager - Information Services

Position Type:
Regular

Hiring Range:

$142,600 - $171,100 annual, commensurate with experience

Pay Frequency:
Annual
A. POSITION PURPOSE

The Senior Project Manager, Information Services, is responsible for overseeing and managing complex IT related projects from inception through completion. Using expertise in all IT functional areas, this role involves planning, executing, and finalizing projects according to strict deadlines and within budget, while ensuring that business objectives are met, and that customer satisfaction is achieved. This position provides project management leadership by establishing project management/governance standards, processes, and policies for the Information Services Division. This position will work closely with the entire Information Services division including the CIO, Deputy CIO for Academic Technology, Director of Cyberinfrastructure Technologies, Director of Enterprise Applications, Chief Information Security Officer and Director of Finance and Administration, IS.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES

Project Planning and Scope Definition
- Collaborate with stakeholders to define project scope, objectives, and deliverables.
- Utilize project management software, create detailed project plans, including tasks, timelines, resource allocation, project milestones and deliverables.
- Create logs to track all project risks, action items, issues and decisions.
Team Leadership
- Using expertise in all IT functional areas, lead cross-functional project teams, fostering collaboration and ensuring effective communication.
- Provide guidance, mentorship, and performance feedback to project team members.
- Facilitate project team meetings, status updates, and stakeholder communications.
- Delegate tasks, set priorities, and ensure collaboration.
Stakeholder Management
- Act as the primary point of contact for project stakeholders, including senior management, clients, and vendors.
- Manage stakeholder expectations, addressing concerns and providing regular project updates.
- Ensure that project deliverables meet or exceed stakeholder requirements.
Risk Management
- Identify potential project risks and develop mitigation strategies using expertise in all IT functional areas .
- Conduct regular risk assessments and implement corrective actions as needed.
- Maintain a risk register and ensure timely reporting of risk status to stakeholders.
- Embrace a "Security by Design" mindset; Ensure data and cybersecurity issues are considered throughout the project lifecycle.
Quality Assurance
- Establish and enforce project quality standards and best practices.
- Conduct regular quality reviews and audits to ensure compliance with project specifications.
- Implement continuous improvement initiatives to enhance project outcomes.
- Monitor project progress and performance, making adjustments as necessary to ensure successful completion.
Budget and Resource Management
- Collaborate with stakeholders to effectively allocate resources, both human and technical.
- Monitor resource utilization and adjust as needed.
- Develop and manage project budgets, ensuring financial objectives are met.
- Approve and track project expenditures and variance
Communication and Reporting
- Regularly update stakeholders on project progress.
- Prepare status reports, presentations, and documentation.
Change Management
- Ensure buy-in from relevant stakeholders on project impact.
- Handle requests for scope changes and assess their impact.
- Communicate changes to the team and stakeholders.
Project Closure and Evaluation
- Ensure successful project completion.
- Conduct post-project evaluations and identify areas for improvement.

C. PROVIDES WORK DIRECTION

In collaboration with IS Leadership, assigns tasks and deliverables to staff in other Information Services units as needed for project success. Dotted line relationship with embedded project managers in the four IS units - Academic Technology, Cyberinfrastructure Technologies, Enterprise Applications and Information Security Office.

D. QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

1. Knowledge, Skills and Abilities

General

Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
Knowledge of project management issues and trends in higher education and information technology, and the ability to continually develop new knowledge regarding the same.
Advanced knowledge of information technology in a higher education setting, including networking, server and data center maintenance, ERP and application support, website development, cybersecurity, classroom technology needs, training, help desk and deskside support, etc.
Ability to listen and understand customer needs.
Ability to plan, implement, and evaluate customer service initiatives.
Ability to work in a collaborative environment, as either a member or leader of a team, to meet deadlines and achieve goals.
Ability to manage a diverse workforce to provide excellent customer service.
Self-motivated and shows initiative.
Ability to successfully manage multiple projects simultaneously.
Proven track record in project planning and project management.
Effective with clear and concise communication skills, relationship building, and documentation skills
Excellent vendor liaison skills
Work with urgency, be proactive and resourceful to get things done with little direction.
Ability to exercise independent judgment and engage in critical thinking and problem solving.
Ability to work effectively under pressure in a busy (often chaotic) and demanding information services environment, while maintaining a sense of humor.
Ability to maintain confidentiality and manage confidential information.
Must possess impeccable integrity.
Ability to speak truth to power.
Appreciation for the University's mission, vision, values, priorities, procedures, and policies.

Position-specific

Education

Bachelor's degree or higher in Information Technology, Computer Science, Business Administration, or a related field.
PMP, PRINCE2, or other relevant project management certification strongly preferred.

Experience

Minimum of 12-15 years of relevant experience in project management or IT projects providing excellent customer service to support technology in support of an organization's mission.
Proven track record of managing multiple large-scale IT projects, sometimes simultaneous, with successful outcomes.
Experience with Agile, Scrum, Waterfall, CPM, Lean or other project management methodologies.

E. PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

Considerable time is spent at a desk using a computer..
Required to travel to other buildings on the campus.
Required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
Required to travel to outside customers, vendors or suppliers.

F. WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

Typical office environment.
Mostly indoor office environment..
Offices with equipment noise.
Offices with frequent interruptions.

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/

COVID-19 Statement

The health and safety of the University community is a top priority. The University strongly recommends that all employees are fully vaccinated for COVID-19 as the vaccination and boosters are safe, effective tools that significantly minimize the chances of serious illness and hospitalization. Please contact Human Resources if you have any questions.

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. Information about Title IX can be found at www.scu.edu/title-ix. Information about Section 504 and the ADA Coordinator can be found at https://www.scu.edu/oae/, (408) 554-4109, oae@scu.edu. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu.

To view the full job posting and apply for this position, go to https://wd1.myworkdaysite.com/en-US/recruiting/scu/scu/job/Santa-Clara-CA/Senior-Project-Manager---Information-Services_R4875